Privacy Policy

Effective Date: September 9, 2026

RealEx Inc. (“RealEx,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, realex.ca (the “Website”), contact us, or request our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us through our Website, including when you submit our contact or appraisal inquiry form.

Depending on how you interact with us, this information may include:

• Name

• Company name

• Phone number

• Email address

• Property address

• City, province, and postal code

• Requested timeline for an appraisal report

• Reason for the appraisal or inquiry

• Comments or other information you choose to provide

• Information provided when applying for a career opportunity

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device type, operating system, pages visited, and general information about how you interact with the Website.

2. How We Use Your Information

We may use personal information we collect to:

• Respond to inquiries and requests for information

• Provide quotations and appraisal services

• Communicate with you about our services

• Schedule property inspections or other appointments

• Prepare and deliver appraisal, consulting, and advisory services

• Respond to employment or career inquiries

• Improve our Website, services, and user experience

• Understand Website usage and performance

• Maintain the security and functionality of our Website

• Comply with applicable legal, regulatory, professional, and contractual requirements

• Send communications where you have provided consent or where otherwise permitted by law

We will only use personal information for purposes that are reasonably appropriate in the circumstances and consistent with the purpose for which the information was collected.

3. Consent

By providing personal information to RealEx, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, unless otherwise permitted or required by law.

Where appropriate, we may obtain express consent before collecting, using, or disclosing personal information.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we will explain any consequences that may result from doing so.

Please note that our contact form includes an option to consent to further communications from RealEx.

4. Cookies and Similar Technologies

Our Website may use cookies, analytics tools, tags, pixels, and similar technologies to help operate the Website, understand Website traffic, improve performance, and provide a better user experience.

These technologies may collect information such as:

• IP address

• Browser and device information

• Pages visited

• Referring website

• Approximate geographic information

• Date and time of visits

• Website interaction and usage information

We may use services such as Google Tag Manager and other website analytics or technology providers to help manage and understand Website activity.

You can configure your browser to refuse or restrict certain cookies. Disabling cookies may affect some Website functionality.

5. How We Share Personal Information

RealEx does not sell or rent your personal information.

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, or fulfill the purposes described in this Privacy Policy.

For example, information may be shared with:

• Service providers who assist with website hosting, maintenance, analytics, communications, information technology, or other business functions

• Professional advisers and consultants where reasonably necessary

• Government authorities, regulators, courts, or law enforcement where required or permitted by law

• Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

Third-party service providers may process information on our behalf and may have their own privacy policies and practices.

6. Service Providers Outside Canada

Some third-party service providers used by RealEx may store or process information outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed. As a result, information may be accessible to courts, law enforcement, or government authorities in those jurisdictions in accordance with applicable laws.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and professional records, resolve disputes, and meet legal, regulatory, accounting, or contractual requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention requirements.

8. Protection of Personal Information

RealEx takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or other unauthorized activity.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our Website.

9. Third-Party Websites

Our Website may contain links to websites operated by third parties.

RealEx is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our Website and services are intended for businesses, property owners, professionals, and other adults. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Accessing and Correcting Your Personal Information

You may request access to personal information that RealEx holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal exceptions.

Depending on the nature of the request, we may need to verify your identity before providing access to or making changes to personal information.

To make a privacy-related request, please contact us using the information below.

12. Privacy Questions and Complaints

If you have questions, concerns, or complaints about how RealEx handles your personal information, please contact us.

We will make reasonable efforts to investigate and respond to privacy-related concerns.

You may also have the right to contact the applicable privacy regulator in Canada or your province if you are not satisfied with our response.

13. Changes to This Privacy Policy

RealEx may update this Privacy Policy from time to time to reflect changes to our services, Website, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest information.

14. Contact Us

If you have questions about this Privacy Policy or RealEx’s privacy practices, please contact us:

RealEx Inc.
Serving Southwestern Ontario
Phone: 519-630-5187
Email: contact@realex.ca

Offices in London and Chatham, Ontario.

Website: realex.ca